{"id":3265,"date":"2025-04-09T12:56:06","date_gmt":"2025-04-09T12:56:06","guid":{"rendered":"https:\/\/pokehollin.is\/?page_id=3265"},"modified":"2025-05-06T10:33:31","modified_gmt":"2025-05-06T10:33:31","slug":"policies","status":"publish","type":"page","link":"https:\/\/pokehollin.is\/en\/policies\/","title":{"rendered":"Terms"},"content":{"rendered":"
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Terms<\/h1><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PokeH\u00f6llin ehf.<\/strong>
\u00c1lfheimum 74, 104 Reykjav\u00edk, \u00cdsland<\/strong>
S\u00edmi: 792-9992<\/strong><\/p>\n\n

PokeH\u00f6llin ehf. reserves the right to cancel orders, e.g. due to incorrect price information or to stop offering product types without notice. The right to confirm orders by phone is reserved. All prices in the online store include VAT.<\/p>\n\n

Product delivery<\/strong><\/h3>\n\n

All orders are processed the next business day after order. If the product is not in stock, an employee will contact you and provide an estimated delivery time for the product. For all orders distributed by Iceland Post, Iceland Post's delivery, warranty and transport terms apply to the delivery of the product. Accordingly, PokeH\u00f6llin ehf. bears no responsibility for lost shipments or damage that may occur to the product in transit. If a product is lost in the mail or damaged after it has been sent from PokeH\u00f6llin ehf. to the person concerned, the damage is the buyer's responsibility.<\/p>\n\n

Shipping costs<\/strong><\/h3>\n\n

All product purchases are sent by Iceland Post and there are three options for customers: Home delivery, to a P\u00f3stbox or sent to the Post office. Shipping costs are charged in accordance with what was selected when confirming the purchase of the product. If you shop in the online store for 20,000.- kr. or more, shipping costs are waived and this also applies throughout the country.<\/p>\n\n

Payment methods<\/strong><\/h3>\n\n

In the PokeH\u00f6llin online store, you can pay with credit cards from VISA and MasterCard and debit cards VISA Electron and Maestro with a payment gateway at Verifone.<\/p>\n\n

Exchanging and returning products<\/strong><\/h3>\n\n

The right to exchange is valid for products purchased in the Poke.is store, as long as the product and \/ or its packaging are in their original condition and the product is returned within 14 days. When returning products, you can receive a credit note, but only if the product is in its original packaging, unused and undamaged. The products can be returned to PokeH\u00f6llina in Gl\u00e6sib\u00e6r, but if the product is sent by mail, the customer pays the shipping costs of the return. When returning a product, its original price is taken into account, unless the product in question is on sale or on offer when returning products. In that case, the price of the product on the day it is returned is taken into account unless the customer can show a receipt for the product purchase.<\/p>\n\n

Defective product<\/strong><\/h3>\n\n

If a product is defective, we reserve the right to check whether the product can be repaired or repaired. If the product in question cannot be repaired or repaired, the customer can request a credit or refund. Otherwise, reference is made to the Act on House-to-House and Distance Selling Contracts No. 46\/2000 and the Act on Consumer Purchases.<\/p>\n\n

Security Terms<\/strong><\/h3>\n\n

The seller promises the buyer full confidentiality regarding all information he provides in connection with the transaction. Information will not be provided to third parties under any circumstances. The provisions of the Act on House-to-House and Distance Selling No. 96\/1992, the provisions of the Act on the Purchase of Movable Goods No. 46\/2000, as applicable, and the provisions of the Act on Consumer Purchases No. 48\/2003 apply to these terms. All deadlines mentioned in Act No. 96\/1992 begin when the goods are received.\n\nThe customer's IP address is registered when paying for a product order. This information, together with personal information and information about the product purchase, could be used in connection with a police investigation if there is suspicion of fraud or misuse of payment cards.<\/p>\n\n

IP tala vi\u00f0skiptavina er skr\u00e1\u00f0 vi\u00f0 grei\u00f0slu v\u00f6rup\u00f6ntunar. \u00de\u00e6r uppl\u00fdsingar \u00e1samt pers\u00f3nuuppl\u00fdsingum og uppl\u00fdsingum um v\u00f6rukaup g\u00e6tu veri\u00f0 nota\u00f0ar \u00ed tengslum vi\u00f0 l\u00f6gregluranns\u00f3kn vakni grunur um sviksemi e\u00f0a misnotkun grei\u00f0slukorta.<\/p>\n\n

Disclaimer.<\/strong><\/h3>\n\n

All information on the PokeH\u00f6llin ehf. auction website. are subject to change and no liability is accepted for errors that may occur because they are not correct or if errors occur in the computer system. PokeH\u00f6llin ehf. reserves the right to change these terms.<\/p>\n\n

Law and venue<\/strong><\/h3>\n\n

Samningur \u00feessi er \u00ed samr\u00e6mi vi\u00f0 \u00edslensk l\u00f6g. R\u00edsi m\u00e1l vegna hans skal \u00fea\u00f0 reki\u00f0 fyrir H\u00e9ra\u00f0sd\u00f3mi Reykjavikur.<\/p>\n\n